3rd Annual2027 ticket policy
Refund policy
2027 tickets are non-refundable. The terms shown in Eventbrite during purchase and on your order govern your purchase.
Payment, ticket delivery, and order support are handled by Eventbrite. Use the organizer-contact tools on your order for help.
Historical exception · 2026 purchases only
The following youth exception applies to eligible 2026 purchases, not to 2027 ticket sales.
Youth ticket exception
If you purchased a paid ticket before the age policy changed for a guest who was 13, 14, 15, or 16 on September 5, 2026, the festival will honour a refund of the eligible youth ticket price. The exception applies to the eligible youth ticket and does not automatically refund the purchaser’s entire order. Eventbrite fees remain governed by the platform and the original order terms.
Requesting the refund
Open the order in your Eventbrite account and choose Request a refund. If that option is unavailable, choose Contact the organizer from the order instead.
Read Eventbrite’s refund-request instructions ↗
Official ticket terms
Tickets are sold and delivered through Eventbrite. Except for the youth ticket exception above, the policy shown during checkout and on your ticket order governs that purchase.
Closed 2026 weather guarantee
The 2026 claim window closed at 10:00 p.m. Edmonton time on September 5, 2026. The original guarantee terms remain available for existing claims. This separate complimentary future-admission offer did not provide a refund for a 2026 ticket or related expenses and is not a 2027 guarantee.
Event changes
If the organizer changes, postpones, or cancels the event, instructions will be sent through the ticketing platform where applicable. Do not rely on the historical 2025 refund language preserved in the archive for a 2027 purchase.
Order support
For help locating or managing an Eventbrite order, use Eventbrite’s support and organizer-contact tools on the official ticket listing.